Feature Request

A functionality is required to schedule the hours during which Lixsa will be available to handle conversations. Any conversations that occur outside of this specified schedule will automatically be escalated to a human agent. The configuration for this feature will be accessible within the "Agent" section, under "Training." You will be able to set the specific times when you want Lixsa to be active. Keep in mind that outside of the defined schedule, all incoming messages will be redirected to a human agent for handling.

The Magento integration in Lixsa.ai enables seamless connectivity between the Magento eCommerce platform and Lixsa, allowing businesses to manage product catalogs and order processing efficiently in one unified system. This integration automates key tasks related to product synchronization and order management, significantly improving operational efficiency and enhancing customer interactions. Key Features: Automated Training with Knowledge Base Synchronization: Lixsa can automatically synchronize with Magento’s knowledge base, pulling in relevant data such as product information, policies, and guides. This data is used to enhance the training of Lixsa's AI models, ensuring that they are constantly updated with the latest information. Benefit: Ensures that the information Lixsa provides to users is accurate and up-to-date, based on current product details, promotions, or business policies from Magento. Product Catalog Synchronization: The integration allows Lixsa to sync Magento’s product catalog in real time, updating product descriptions, prices, inventory levels, and options automatically. Benefit: Keeps the product catalog up to date within Lixsa, allowing for accurate interactions and the ability to provide personalized product recommendations to customers based on their preferences and past purchases. Order Management: Order Status Reading: Lixsa can retrieve and display order statuses from Magento, including stages such as pending, processing, shipped, and completed. This gives teams easy access to real-time order information without leaving the platform. Order Creation and Adding Notes to Orders: Users can create new orders directly in Magento through Lixsa, and also add notes or updates to existing orders. This functionality helps in managing special requests or internal communication between departments regarding orders. Benefit: Allows teams to manage orders and track statuses without switching between platforms, streamlining workflows. The ability to create orders directly from Lixsa enhances responsiveness, while the notes feature improves internal collaboration and order tracking. Benefits to Businesses: Time-saving: Automated synchronization of product information and order details eliminates the need for manual updates, reducing administrative tasks and ensuring information is always current. Improved customer experience: With the latest product and order information available, Lixsa delivers accurate and real-time responses, improving customer trust and satisfaction. Enhanced operational control: By managing orders and viewing real-time statuses directly in Lixsa, businesses gain faster decision-making abilities, enhancing overall operational efficiency. Examples of Use: Customer Interaction Management: A fashion retailer using Magento can leverage Lixsa to ensure that all customer-facing interactions are informed by the most up-to-date product information, such as sizes, stock availability, and new collections, without manual updates from the team. This improves responsiveness and provides a smooth experience for customers. Efficient Order Handling: An electronics store manager can view and manage order statuses directly from Lixsa, whether it’s checking if an order has been shipped or adding internal notes to a specific customer’s order. This integration reduces the need to navigate between multiple platforms, making order management more streamlined and effective. This integration empowers Magento users by allowing them to automate key eCommerce processes and manage their operations more efficiently within the Lixsa platform.

Introduction of the functionality: The Amazon integration in Lixsa.ai enables sellers to automate and manage tasks related to their customers and orders on Amazon. This functionality is designed to help sellers optimize operations like sending shipping updates to customers, automating post-sale contact, and synchronizing customer data into Lixsa's knowledge base. Additionally, the integration is compatible with Shopify and future marketplaces, allowing centralized management of sales across various platforms within Lixsa. Key Features: Automated Communications: Lixsa will automatically send updates to Amazon customers regarding their order status, such as purchase confirmations, shipping updates, and delivery notifications. Sellers can also automate post-sale communications, such as requesting reviews or providing customer support. Customer Data Synchronization: All Amazon customer data, including names, addresses, purchase histories, and contact preferences, are integrated directly into Lixsa's knowledge base. This enables the creation of comprehensive customer profiles, facilitating more personalized interactions. Advanced Search by Order Number: Sellers can search for Amazon customers directly in Lixsa's chat system using the order number, enabling quick resolution of queries and efficient customer support. Multi-Marketplace Compatibility: This integration works alongside other platforms like Shopify, and in the future, additional marketplaces. This allows sellers to manage their stores across different channels from a single place within Lixsa, providing a unified experience for customer and order management. Benefits to Users/Businesses: Operational Efficiency: Automating shipping updates and communications reduces the time sellers spend on these tasks, allowing them to focus on other critical areas of their business. Centralized Management: The ability to handle customer data from multiple marketplaces through one platform simplifies administration and makes it easier to track interactions and sales. Enhanced Customer Support: With the ability to search by order number and access complete customer profiles, sellers can provide quick and efficient customer support, improving the overall customer experience. Scalability: This integration is ready for future marketplaces, ensuring that businesses can continue expanding their sales channels without added complexity. Examples of Use: An Amazon seller receiving hundreds of orders daily can automate all shipping and delivery notifications, ensuring customers are always informed without any manual effort. A customer service team managing claims can use the order number search feature in Lixsa’s chat to quickly locate customer details and offer immediate solutions. A business selling on both Amazon and Shopify can centralize all customer information in Lixsa, providing a seamless and optimized experience regardless of where customers shop. Technical Details (optional): The integration uses Amazon and Shopify APIs to pull customer and order data, ensuring real-time synchronization. Compatibility with future marketplaces will be achieved through Lixsa's modular integration system, allowing new sales channels to be added easily.

It is necessary to integrate Google Calendar so that Lixsa can schedule appointments directly. This integration will allow Lixsa to manage and book meetings or events efficiently, providing seamless scheduling for users.

The integration of Gmail into Lixsa's communication channels is required, enabling Lixsa to respond to customer emails directly. Any information received from customers via Gmail will be added to the client's knowledge base, allowing Lixsa to gain a comprehensive understanding of the entire communication history. This ensures that Lixsa can respond effectively through any channel, equipped with all the necessary context.

A new application needs to be developed to enable a seamless integration of Lixsa with Make.com . This integration will simplify the process, allowing users to easily connect and automate workflows between Lixsa and the various services offered on the Make.com platform.

It is necessary to enhance the visibility of unread messages and implement a feature that allows users to mark a message as unread, making it easily noticeable within the chat. Additionally, a filter will be created to display only unread messages.

A feature will be developed that allows the creation of contact lists for better classification. These lists will be organized using tags, which the administrator can create on demand. This tagging system will enable efficient filtering of messages or chat lists afterward.

A mobile application for Lixsa is necessary to enable administrators to use it on both iPhone and Android devices. The app must support the following functionalities: Chat Functionality: Administrators should be able to attend to customers via mobile in cases where Lixsa escalates an issue to a human agent, allowing real-time customer support. Training and Commanding via Chat: Administrators should be able to provide training and instructions to Lixsa through text or voice commands. Lixsa should be capable of executing basic operations, such as creating a reservation, placing an order, or retrieving information from the main CRM, all within the conversation interface.

Integration of Meta Messenger for Facebook and Instagram as Communication Channels It is necessary to add Meta Messenger as a communication channel, allowing Lixsa to also respond through Facebook and Instagram. Additionally, Lixsa will be capable of automatically merging user information when the same user communicates through different channels, centralizing data for that user. There will also be a manual merge functionality available in cases where users cannot be automatically identified across channels. Lixsa's learning system will allow it to recognize interactions with users on each channel and use this information as part of the context and training system for those specific users.