The catalog system has been upgraded for better indexing, allowing Lixsa to interact with users by asking questions to pinpoint the most suitable results to present. Moreover, the catalog is fully adaptable, compatible with any business model, encompassing both products and services.

It has evolved into a dynamic system where a diverse array of fields are automatically identified and re-processed by AI, substantially refining the recommendation mechanisms.

Issues were resolved concerning the admin chat functionality. Previously, under certain circumstances, chats would not update automatically, necessitating a page refresh to access the complete chat history. This issue has now been effectively fixed, ensuring smooth and uninterrupted chat performance.

The system now supports embedding images and videos in the CSV files used for business knowledge, facilitating Lixsa to share these files when referenced in responses. This capability significantly adds value, especially when the goal is to share information visually, providing a richer experience in WhatsApp interactions.

To implement this functionality, simply add to the 'context' field of your CSV file like this: For images, use Img: 'https://url.com/file.jpg'; for videos, use Video: 'https://url.com/file.mp4'. This approach allows for the efficient sharing of multimedia content in Lixsa’s WhatsApp responses, significantly improving communication effectiveness.

We're thrilled to unveil a new feature that elevates Lixsa's capabilities to the next level: Customer Satisfaction Analysis. This powerful and sophisticated tool transforms the way businesses understand their customer interactions. Through meticulous examination of customer conversations, Lixsa assesses their satisfaction levels, employing advanced filters to categorize interactions into satisfied and dissatisfied customers.

But it doesn't stop there. Lixsa's advanced analysis system delves deeper, uncovering the underlying reasons behind a customer's satisfaction or dissatisfaction with a brand or service. This functionality not only provides invaluable insights into the customer experience but also plays a crucial role in developing strategies aimed at enhancing service quality, strengthening customer loyalty, and boosting brand reputation.

Embrace the power of understanding with Lixsa's Customer Satisfaction Analysis, and unlock the full potential of your customer service strategy.

We are excited to announce the rollout of a groundbreaking feature, the Intelligent Linguistic Assistant (ILA). Upon activation, ILA meticulously refines human team responses, polishing grammar, spelling, and ensuring compliance with the tone directives provided to Lixsa for customer interactions.

This innovation is critical for ensuring that every message dispatched by our human team resonates with the brand’s ethos, reinforcing seriousness and professionalism.

Activating ILA is straightforward - just click on the designated icon located in the chat section.

We are proud to introduce a groundbreaking development in Lixsa's functionality: Advanced Voice Recognition. Lixsa can now accept audio messages from customers and respond with unparalleled coherence as if the input were in text form. This enhancement significantly improves the quality of service Lixsa can provide, making interactions more accessible and natural for users.

This functionality extends to all languages supported by Lixsa, offering a wide-reaching impact on customer service capabilities. Currently, Lixsa responds to these audio inputs in text format, but future updates will enable Lixsa to reply in audio format as well. This progression towards fully auditory interaction represents our commitment to innovation and the continuous improvement of the customer experience.