The system now supports embedding images and videos in the CSV files used for business knowledge, facilitating Lixsa to share these files when referenced in responses. This capability significantly adds value, especially when the goal is to share information visually, providing a richer experience in WhatsApp interactions.
To implement this functionality, simply add to the 'context' field of your CSV file like this: For images, use Img: 'https://url.com/file.jpg'; for videos, use Video: 'https://url.com/file.mp4'. This approach allows for the efficient sharing of multimedia content in Lixsa’s WhatsApp responses, significantly improving communication effectiveness.