A functionality is required to schedule the hours during which Lixsa will be available to handle conversations. Any conversations that occur outside of this specified schedule will automatically be escalated to a human agent.

The configuration for this feature will be accessible within the "Agent" section, under "Training."

You will be able to set the specific times when you want Lixsa to be active. Keep in mind that outside of the defined schedule, all incoming messages will be redirected to a human agent for handling.